Agb99 takes every member's privacy seriously. This Policy clearly sets out what information we collect, how it is used, who can access it, and your rights as an agb99 platform user in Malaysia.
How agb99 keeps your personal data safe and ensures it is used responsibly
All data transmitted between your device and agb99's servers is protected using 256-bit SSL encryption — the same standard used by leading financial institutions in Malaysia. Your information cannot be intercepted while in transit.
You have the full right to access, correct, download, and request deletion of your personal data held by agb99 at any time. All such requests will be processed within 14 business days.
Agb99 has never and will never sell, rent, or transfer members' personal data to third parties for marketing or commercial purposes. Your data is used solely for platform operations and legal compliance.
The agb99 Privacy Policy is built on Malaysia's Personal Data Protection Act 2010 (PDPA). agb99 complies with all applicable local laws governing the collection, processing, and storage of Malaysian players' personal data.
All your financial transactions at agb99 — whether deposits via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX — are kept in strict confidence. Financial records are accessible only to authorised internal finance team members and legally entitled authorities.
Agb99's security and privacy systems are independently audited by qualified third parties at least once a year. The findings are used to identify and address any system vulnerabilities that could potentially compromise members' privacy.
This Privacy Policy ("Policy") is published by agb99 ("Platform", "we", "agb99") and applies to all individuals ("Members", "Users", "you") who use the website, mobile application, or any services offered by agb99.
Agb99 is committed to protecting the privacy of every Malaysian player who uses our platform. We understand that your personal information is a sensitive asset, and we take this responsibility seriously. This Policy clearly and transparently explains how agb99 collects, uses, stores, and safeguards your personal data.
By using the agb99 platform — whether via the website, mobile app, or any other channel — you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the agb99 platform and contact us to request deletion of your account.
Legal Basis: The agb99 Privacy Policy is founded on Malaysia's Personal Data Protection Act 2010 (PDPA). agb99 is registered as a data processor under this Act and adheres to all prescribed data protection principles.
Agb99 collects various types of information depending on how you interact with our platform. The following are the categories of information we may collect:
Registration Information: When you create an agb99 account, we collect your username, Malaysian mobile number, email address (if provided), and encrypted password. We do not store your password in plain text — it is stored as a cryptographic hash that cannot be reversed.
Identity Verification Information: For withdrawal processing and legal compliance purposes, agb99 may request a copy of your Malaysian Identity Card (MyKad), proof of address such as a recent utility bill, or other reasonable documentation. These documents are stored securely and accessed only by authorised compliance personnel.
Financial Information: When you make a deposit or withdrawal, agb99 retains transaction records including the payment method used (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX via Maybank2u and CIMB Clicks), transaction amounts, and timestamps. agb99 does not store credit or debit card details directly — all card transactions are processed through PCI-DSS certified third-party payment processors.
Betting Activity Data: agb99 maintains a complete record of your betting activity, including matches wagered on, bet amounts, market types, and outcomes. This data is used for account settlement, fraud detection, and compliance with legal requirements.
Technical Data: agb99 automatically collects certain technical information when you use the platform, including IP address, device type and operating system, web browser type, access time and date, and pages visited. This data is used for security purposes, technical troubleshooting, and platform improvements.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Data | Name, phone number, MyKad | Identity verification, compliance |
| Financial Data | Transaction records, payment methods | Processing deposits & withdrawals |
| Betting Data | Betting history, wins/losses | Account settlement, fraud detection |
| Technical Data | IP address, device type, browser | Security, troubleshooting |
| Communication Data | Live chat logs, support emails | Customer support, improvements |
Agb99 uses the data collected for the following legitimate and necessary purposes:
Platform Operations: To operate, maintain, and improve agb99's services, including processing bets, calculating winnings, settling financial transactions, and managing member accounts.
Security & Fraud Detection: agb99 uses activity and technical data to identify and prevent fraud, money laundering, duplicate accounts, and any activity that violates the platform's Terms and Conditions. This reflects agb99's legitimate interest in protecting the integrity of the platform for all players.
Legal Compliance: agb99 is required under Malaysian law to retain certain records and, in specific circumstances, to disclose information to the relevant authorities. This includes compliance with anti-money laundering (AML) and know your customer (KYC) requirements.
Customer Support: Your account information and interaction history with the agb99 support team are used to provide more effective and personalised assistance whenever you contact us.
Service Communications: agb99 may contact you via your registered phone number or email address for purposes such as transaction verification, important security notifications, and account-related updates. These communications are part of our service and cannot be opted out of while your account remains active.
Product Improvement: Aggregated data (with no personally identifiable information) is used to analyse usage patterns, identify the most popular features, and plan improvements to the agb99 platform that benefit all users.
Marketing: If you opted in to receive marketing communications during registration, agb99 may send you information about promotions, bonuses, and new offers. You can unsubscribe from marketing communications at any time via your account settings or by contacting the agb99 support team.
Agb99 does not sell, rent, or trade members' personal data to any third party for marketing purposes. However, in the course of operating the platform, agb99 may share certain data with the following parties, strictly on a need-to-know basis:
Payment Processors: To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, agb99 is required to share the necessary transaction details with the relevant payment processors. All payment processors used by agb99 are licensed providers that comply with industry security standards.
Technical Service Providers: agb99 engages certain third-party service providers for technical infrastructure, server hosting, and cybersecurity. These providers are granted access only to the data necessary to perform their specific functions and are bound by strict confidentiality agreements with agb99.
Authorities: agb99 will disclose legally required information to Malaysian authorities — such as the police, Bank Negara, or relevant regulatory bodies — upon receipt of a valid lawful request. agb99 will not disclose information beyond what is legally required.
Game Providers: For Live Casino and esports games, certain minimum betting data may be shared with third-party game providers solely for game settlement purposes. This is limited to session IDs and bet amounts only — not personal identity information.
agb99 conducts thorough due diligence before engaging any third-party data processors. Every service provider is required to sign a data processing agreement that sets out the security and confidentiality standards they must meet. agb99 is not responsible for the privacy practices of third parties beyond the scope of these agreements.
Protecting your data is not merely a legal obligation for agb99 — it is a business priority we take very seriously. agb99 continually invests in security infrastructure to ensure your data remains protected at all times.
Encryption: All communications between your device and agb99 servers are encrypted using TLS 1.3 protocol with 256-bit key length. Your password is stored using the bcrypt hashing algorithm with a high cost factor, ensuring it cannot be recovered — even by agb99 staff.
Network Security: agb99's servers are protected by an intrusion detection system (IDS), multi-layered firewalls, and 24/7 real-time traffic monitoring. Any unusual activity triggers an immediate alert to the agb99 security team for investigation.
Access Controls: Access to member data within the agb99 organisation follows a "least privilege" principle — only employees who genuinely require access to specific data to perform their duties will be granted permission. All access is logged and regularly monitored by the internal security team.
Incident Response: agb99 has a comprehensive incident response plan in place to address any potential data breaches. In the event of a material breach affecting your data, agb99 is committed to notifying you within the timeframe required by Malaysian law and taking all necessary remediation steps.
Shared Responsibility: While agb99 takes every measure to protect your data on our end, the security of your account also depends on your own actions. Please use a strong and unique password, do not share your login credentials, and contact agb99 immediately if you suspect any unauthorised activity on your account.
Agb99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage. The following types of cookies are used:
Essential Cookies: These cookies are required for the basic functionality of the agb99 platform, such as login authentication, session management, and CSRF protection. Without them, the agb99 platform cannot function properly. Essential cookies cannot be disabled.
Functional Cookies: These cookies remember your preferences, such as display language and settings, and enable certain platform features to work more effectively for you. You may opt out of functional cookies, though this may affect your overall experience on the platform.
Analytics Cookies: agb99 uses analytics cookies to understand how users interact with the platform — which pages are visited most frequently, how long users spend on each page, and where they exit. This data is collected in aggregate form and does not contain any personally identifiable information.
You can manage your cookie settings through your browser preferences. However, disabling all cookies may affect your ability to log in or use certain features on the agb99 platform. For more information on managing cookies across different browsers, please refer to your respective browser's help documentation.
Agb99 retains your personal data only for as long as necessary for the purposes outlined in this Policy or as required by Malaysian law.
Active Account Data: For as long as your account remains active with agb99, we retain all data associated with your account, including profile information, transaction history, and betting records.
After Account Closure: Once an account is closed — whether by you or by agb99 — we retain certain data for the periods prescribed by law. Financial and transaction records are kept for a minimum of 7 years in accordance with Malaysian financial regulations. Identity verification data is retained for a minimum of 5 years for AML/KYC compliance purposes.
Technical Data: Access logs and technical data are typically retained for 90 days for security and troubleshooting purposes. Logs related to active investigations may be kept for longer.
Even if you request account deletion, agb99 may be required to retain certain data for a period mandated by law. In such cases, agb99 will inform you of the type of data still being held and the applicable retention period.
Once the required retention period has lapsed, agb99 will securely delete or anonymise your data using established, irreversible data deletion procedures.
As an agb99 player and a Malaysian citizen or resident, you have certain rights regarding your personal data under the Personal Data Protection Act 2010. agb99 respects and facilitates the exercise of these rights:
Request a copy of all personal data agb99 holds about you.
Request correction of any inaccurate or incomplete data in your account.
Request deletion of your data, subject to legal retention requirements.
Object to the processing of your data for marketing purposes at any time.
Request your data in a machine-readable format for portability.
Request that agb99 restrict how your data is processed under certain circumstances.
To exercise any of the rights above, please contact the agb99 privacy team by emailing support@agb99.site, stating the right you wish to exercise along with the information required to verify your identity. agb99 will process your request within 14 business days of receipt.
Please note that in certain circumstances, agb99 may be unable to fulfil your request in full if doing so would conflict with our legal obligations. In such cases, agb99 will clearly explain the reasons.
The agb99 platform is strictly for individuals aged 18 and above. agb99 does not knowingly collect or store personal data from anyone under the age of 18.
If you believe a person under the age of 18 has registered an agb99 account, please contact us immediately at support@agb99.site. agb99 will investigate the matter promptly, and if confirmed, the account will be closed and all associated data deleted in accordance with established procedures.
Agb99 applies age verification mechanisms during the registration process and may request additional proof where there is any doubt about an applicant's age. Child protection is a priority at agb99, and we take any related concerns extremely seriously.
Agb99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform operations. All amendments will be posted on this page, with the latest update date shown at the top of the document.
For material amendments — meaning changes that significantly affect how we use or protect your data — agb99 will endeavour to provide at least 14 days' advance notice before the changes take effect. This notice may be delivered via email, in-platform notification, or a prominent announcement on the agb99 website.
Your continued use of the agb99 platform after any amendments to this Privacy Policy have been posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.
Last Updated: This Privacy Policy was last updated in January 2026. Previous versions of the agb99 Privacy Policy are available upon request by emailing support@agb99.site for reference or comparison purposes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way agb99 handles your personal data, please reach out to us through the following channels:
Agb99 is committed to handling all privacy complaints fairly, transparently, and within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to Malaysia's Personal Data Protection Department (PDPD) or the relevant authority.
This Privacy Policy, together with agb99's Terms and Conditions and Responsible Gaming Policy, forms the complete framework governing the protection and responsibilities between you and agb99. agb99 appreciates the trust you place in us, and we remain committed to upholding that trust through responsible and transparent privacy practices.